Thank you for choosing Tato’s Mallets!
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy.
Return Eligibility:
To be eligible for a return, your item must be in the same condition that you received it—unopened, undamaged, with tags and in its original packaging. You’ll also need the receipt and proof of purchase. Customers are responsible for return shipping cost unless the return is due to an error on the part of Tato’s Mallets, such as receiving the wrong item or a damaged item.
Important Reminder:
Please check the outside of the package before opening. If there is visible damage to the shipping box or packaging, documented it immediately, as opening the package may impact the eligibility for a refund or return.
Return Exceptions:
All custom made or personalized item sales are final and non-refundable. No exceptions!
Incorrect Shipping Address:
Please ensure your shipping address is correct at checkout. Tato’s Mallets is not responsible for orders shipped to an incorrect address provided by the customer. If the package is returned to us, we may reship it at the customer’s expense.
How to Start a Return:
To start a return, please fill out the information here. If your return is accepted, we will send you a confirmation email with the instruction and address you will need to send your package.
Damaged or Incorrect Items:
We take care in packaging your order, but we understand that accidents can happen. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
If you receive a damage item, please take the following pictures:
Email the images to info@tatosmallets.com along with your order number and a description of the issue.
Exchanges:
If you need to exchange an item you can return the original item here. We’ll guide you through the process and help ensure you receive the item you need.
Refunds:
We will notify you once we’ve received and inspected your return. If approved, we’ll automatically refund your original payment method.
Contact Us:
For questions or concern about our return and exchange policy, please contact us at info@tatosmallets.com or 561-790-6868.
